Cancellation


 I want to cancel my order?

Click here to cancel an order.

 

How do I cancel my order?

Please follow the steps below to raise a cancellation request.

Select ‘My order’ on website.

Select 'Order Details' against the order that you wish to cancel.
Click on 'Cancel Order' , and you will be redirected to a page where you can   select the reason for cancellation and submit your request.
      

You will receive an email & SMS confirming cancellation of your order.

However, you wont be able to raise a cancellation request once order is shipped but no need to worry in that case you can give us a call on {customer care no}  we will try to co-ordinate with the courier company but if in case meanwhile you receive the delivery of your shipment then you can deny the acceptance of  your order.

 

How do I get my refund if I raise a cancellation request and it’s a prepaid order?

No need to worry about your refund. Once your order will get cancelled you will get your refund in the same payment mode from which you have made the payment {Debit Card, Credit Card. Net Banking, Paytm} within {company TAT eg within 7 days from the date of cancellation of order}.And if in case your is already shipped from our warehouse or from our vendor and you wish to cancel your order in that case you will get your refund once the same shipment will return to us and once the shipment is returned o us, the refund will automatically get transfered in the same payment mode from which you have made the payment {Debit Card, Credit Card. Net Banking, Paytm} within {company TAT eg within 7 days from the date of cancellation of order}.

 

What are the cancellation timelines?

You can raise the cancellation request within 48 hours from the date of placing an order and meanwhile if your shipment is shipped in that case we will try not to deliver your order and if you receive the shipment at your delivery address then we request you to deny the acceptance of your shipment.

 

How do I get my refund if I raise a cancellation request and I have used a company voucher?

You will get the refund in the form of company voucher within {company TAT eg within 24 hours}.

 

How can I cancel one/few products from my order?

You can cancel one/few items from your order by clicking on “My Orders” section of your company account and then select the item(s) you want to cancel.

 

 How do I get to know whether my order is cancelled or not?

 Once your order is cancelled you will get a notification from our side via sms and e-mail.

                   

Why has my product been cancelled?

If your product has been cancelled, it may be because of one of the following reasons.

1.                 Technical issue

2.                 Quality check

3.                 Operational issue at vendor's end

We apologize for the inconvenience you had to face. Please do not place an order for the same  product even if it is visible on the website or App as the issue might still not have been resolved. You can choose from similar products and place a new order.

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